Risks in the Delivery of Family Doctor Services Using Internet Technologies：an Analysis Using the Social Amplification of Risk Framework

doi:10.12114/j.issn.1007-9572.2021.00.242

Abstract

Abstract: In China，attempts have been made to use appropriate Internet technologies in delivering family doctor services，thanks to the continuous advancement of such technologies. However，analysis using the social amplification of risk framework indicates that the use of Internet technologies in the delivery of family doctor services may generate new risks while continue to amplify traditional risks，in which the Internet technology risk，human-computer interaction risk，and risk in online services have been continuously amplified，leading to rippling reactions such as moral hazard，stigmatization and so on. Therefore，we suggest strengthening information sharing，intervening key nodes of risk amplification，and reducing risk secondary effects to avoid these risks.

Key words: Contracted family doctor services, Internet+, The social amplification of risk framework

摘要： 随着互联网技术的发展，我国家庭医生签约服务也逐步开始了相关的尝试。利用风险的社会放大框架进行综合观察后发现，互联网作为新技术与家庭医生签约服务融合后将会在产生新风险的同时继续放大传统风险，在此过程中，互联网技术本体的风险、人机交互的风险和线上服务的风险被不断放大并导致道德风险、污名化等涟漪反应。基于此，本文提出加强信息共享、介入风险放大关键节点和减低风险次级效应等对策来规避这些风险。

关键词: 家庭医生签约服务, 互联网+, 风险的社会放大框架

LYU Hui,LI Luochang,FENG Lei. Risks in the Delivery of Family Doctor Services Using Internet Technologies：an Analysis Using the Social Amplification of Risk Framework　[J]. Chinese General Practice, 2021, 24(34): 4301-4305. DOI: 10.12114/j.issn.1007-9572.2021.00.242.
吕卉,李珞畅,冯磊. 基于风险的社会放大框架研究“互联网+”背景下家庭医生签约服务风险[J]. 中国全科医学, 2021, 24(34): 4301-4305. DOI: 10.12114/j.issn.1007-9572.2021.00.242.

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