关键词: 标化工作量, 技术难度, 风险程度, 平均值, 最小值, 串联法, 排序法

Abstract: Background　The calculation formula of standardized workload includes three variables:manpower time，technical difficulty and risk degree. Among them，technical difficulty and risk degree are subjective measurements. Business personnel in different departments or engaging in different types of work have their own measures. In general，the workload measurement of business personnel of the same type of work is relatively consistent. But it is impossible to use the same criteria to measure the workload of people in different departments or engaging in different types of work，which makes the technical difficulty and risk measurement of different departments incomparable. Objective　 To estimate the standardized workload of community health services to homogenize the subjective measurements of technical difficulty and risk degree of workload across departments. Methods　 We collected the initial assignment values of each service（including manpower hour，technical difficulty and risk degree） delivered by representative professional workers from pharmaceutical and healthcare business departments. Then，using the calculation principle of standardized workload，we converted them according to the principles of minimum and average，and multiplied the converted values of technical difficulty and risk degree by inter-department conversion coefficient obtained by using the series method to obtain the final comparable values of the technical difficulty and risk degree of different departments，with the sorting method used for solving the controversy before determining the final value. Results　The degree of authority of the invited experts for consultation was greater than 0.7，and the results were scientific and reliable. The technical difficulty and risk degree conversion coefficients between departments were obtained. And the final comparable values for technical difficulty and risk degree of all services delivered by each department were obtained. Conclusion　The measurement and evaluation of the standardized workload of each service in terms of technical difficulty and risk level，requires the selection of representative professional workers to obtain their evaluation results，and then adopts the minimum and average principles，series method，and sorting method，the final comparable values of technical difficulty and risk level for each service delivered by different business departments within a hospital can be successfully obtained.

Key words: Standardized workload, Technical difficulty, Risk degree, Average value, Minimum value, Series method, Sorting method