中国全科医学 ›› 2020, Vol. 23 ›› Issue (34): 4309-4314.DOI: 10.12114/j.issn.1007-9572.2020.00.578

• 专题研究 • 上一篇    下一篇

基于扎根理论的基本公共卫生服务实施效果质性研究

何高兴,郑森爽,温鑫,王媛,孙忠,芦文丽*   

  1. 300070天津市,天津医科大学公共卫生学院
    *通信作者:芦文丽,教授;E-mail:luwenli@tmu.edu.cn
  • 出版日期:2020-12-05 发布日期:2020-12-05

Implementation Effectiveness of the National Essential Public Health Services:a Qualitative Interview Study Using Grounded Theory 

HE Gaoxing,ZHENG Senshuang,WEN Xin,WANG Yuan,SUN Zhong,LU Wenli*   

  1. School of Public Health,Tianjin Medical University,Tianjin 300070,China
    *Corresponding author:LU Wenli,Professor;E-mail:luwenli@tmu.edu.cn
  • Published:2020-12-05 Online:2020-12-05

摘要: 背景 目前我国基本公共卫生服务项目总体实施效果较好,但实施效果仍然是政府和社会关注的焦点,合理评价实施效果及找出影响实施效果的因素,是完善基本公共卫生服务的前提和基础。目的 评价基本公共卫生服务的实施效果及影响因素,分析其存在的问题并探讨项目规划的合理性,为促进基本公共卫生服务项目的进一步完善提供支持。方法 采用目的抽样法,在天津市和平区抽取居民代表及从事基本公共卫生服务的相关工作人员共26人。针对基本公共卫生服务项目实施效果、评价及影响因素,于2017年4月采取焦点访谈法收集资料,并运用扎根理论编码分析。结果 本次研究访谈形成53个综合开放式编码并汇聚为16个主轴编码和4个核心编码,即项目先导、项目牵引、实施保障和项目结果,前三者相互联系、相互影响并共同作用于项目结果。项目结果包括受认可项目、存在问题项目、医务人员满意度、居民满意度4个主轴编码。“需求导向性-供需一致”(21次)、 “服务运行模式-团队模式”(3次)、“管理经验-妇儿时间久根基深”(5次)及“经费管理-计件拨付经费较充足”(5次)为老年人管理及妇儿管理效果良好的主要原因;“需求导向性-供需一致”和“项目考核机制”则是健康档案、健康教育、重性精神疾病患者管理及肺结核患者管理项目的实施障碍因素;“项目考核机制-指标量化要求高”(26次)、“经费管理-经费相对足实际不足”(22次)、“服务运行模式-医疗公共卫生两张皮”(10次)及“项目规划”(9次)是影响医务人员满意度的主要因素;“政策解读”(7次)、“医疗满意度”(7次)、“设备准确性”(5次)及“医务人员技术水平”(4次)是影响居民满意度的主要因素。结论 项目先导、项目牵引、实施保障3个环节是基本公共卫生服务项目有效落实的前提和保障。有关部门应以需求为导向优化项目设置,以效果指标为牵引优化项目考核,以政策落实为支撑确保项目实施,克服现有社区卫生服务中心资源条件在保障目标服务的数量和质量方面存在的困难,推进和完善基本公共卫生服务项目。

关键词: 公共卫生, 社区卫生服务, 焦点访谈, 扎根理论, 实施效果, 影响因素分析, 天津

Abstract: Background In general,the implementation of the national essential public health services project in China has achieved relatively good results at the national level,but the practical effect is still the focus of the government and society. Reasonable evaluation of the implementation effect and identification of the associated factors are the prerequisite and foundation for improving the implementation of the services. Objective To evaluate the implementation effects and influencing factors of the national essential public health services,analyze the existing problems and discuss the rationality of project planning,to provide support for further development of such services. Methods Using purposive sampling,a total of 26 resident representatives and public health professionals were selected from Heping District,Tianjin. Regarding the implementation effect,evaluation and influencing factors of national essential public health service projects,focus interviews were conducted to collect data in April 2017,and grounded theory coding was used for analysis. Results The coding of the interview results yielded 53 open codes,16 axial codes and 4 selective codes. The selective codes included project lead,project traction,implementation guarantee and project results. The first three were interrelated and influenced each other,and collaboratively affected project results. Project results covered 4 axial codes:recognized project,problematic project,medical workers' satisfaction with the project and residents' satisfaction with the project. "Demand-oriented-well-matched supply and demand"(21 times),"service delivery mode-team mode"(3 times),"management experience-solid foundation formed by years of development"(5 times) and "fund management-appropriate fund for each service item"(5 times) were main reasons for good healthcare management of elderly people and women and children. "Demand-oriented-well-matched supply and demand" and "project evaluation mechanism" were obstacles to health records management,health education,severe mental illness management and tuberculosis management. "Project evaluation mechanism-high requirements for quantification of indicators"(26 times),"fund management-relatively sufficient funds but insufficient in actual practice"(22 times),"service delivery mode-different delivery patterns for medical and public health services" (10 times) and "project planning"(9 times) were main factors associated with medical workers' satisfaction with the project. "Policy interpretation"(7 times),"satisfaction with medical care"(7 times),"equipment accuracy"(5 times) and "professional level of medical workers"(4 times) were main factors associated with residents' satisfaction with the project. Conclusion Project lead,project traction,and implementation guarantee are prerequisites and guarantees for effective implementation of the national essential public health service projects. Relevant departments should optimize the project setting based on demand,optimize the project evaluation based on the performance indices,and support the implementation of the related policies to ensure the implementation of the project,and overcome the difficulties of insufficient amount and unsatisfied quality of community health resources,to promote and improve the national essential public health service projects.

Key words: Public health, Community health services, Focused interview, Grounded theory, Practice effect, Root cause analysis, Tianjin